North America Tour Hub (“NATH”) is a new and fast-growing tour and experience operator that is raising the bar on sustainable experiences for locals and travelers. The company provides a wide range of experiences in nine cities around the USA and is planning to expand to many more cities soon. The current locations are Boston, Chicago, Denver, Las Vegas, Miami, New Orleans, New York, Philadelphia, and Washington DC. NATH is also committed to local, sustainable, and equitable travel and our experiences are all designed to maximize benefit to the local community while minimizing any negative impact on the environment.
Throughout our nine-city network, all our tours are designed, built, and run by local experts. On every tour, whether join-in or private, customers will get a fun, unique, and local perspective of the city, from city highlights to local neighborhoods, architecture to the arts, street food to street art, hidden gems, and all the best hyper-local cultural hotspots. Our network is handpicked and our local guides around the country are the heart and soul of our tours, touring over 30,000 travelers annually.
NATH is seeking a new Assistant Team Leader for its Washington DC operation. The Assistant Team Leader supports the DC Team Leader and plays a critical role in the success of the business. Washington DC is one of our most important and busiest locations.
The Team Leader (TL) and the Assistant Team Leaders (ATL) work together to manage all aspects of our tour operations in Washington DC. This includes tour operations such as scheduling, vehicle maintenance, and tour support. It also includes team management such as guide recruitment and onboarding, training, and talent management. The TL and the ATLs work in conjunction with our national office team to handle product development, customer service, group & private tour bookings, marketing & sales. The role offers significant opportunity for creativity, independence, and initiative by creating systems, processes and leading a strong team. ATLs get to touch on all the aspects of running a company so they will gain experience that can propel them into more senior roles in North America Tour Hub and/or into the broader travel industry.
The ATL is also a guide themselves and will be giving tours on a regular basis as well as developing new tours. Our guides are our most important role as they are the ones that deliver our product by providing our customers with amazing experiences.
NATH also offers opportunities for personal development through training, professional development opportunities and annual conferences where our teams from all our cities come together to learn from each other.
The successful candidate is organized, detail oriented, professional, and willing to take initiative. They also have an outgoing personality, love to socialize with people of all kinds, and enjoys talking in front of groups. They will have a deep-rooted knowledge of and passion for the city, an eye for creativity, and a love for travel. They will also be passionate about sharing their city with guests and be excited to lead and create great experiences. Some experience in a leadership or management role is a plus as well as any mechanical experience or foreign language skills.
Compensation and Hours:
This is an opportunity to work with a fun, fast-moving, and collaborative team who are passionate about travel, their cities, and providing visitors with a unique and life-changing experience. We want someone with that same passion to join the team in this role. The DC Assistant Team Leader will be paid $3000.00/month in fixed compensation based on working an average of 30 hours/week which includes all TL activities and leading tours. The Assistant Team Leader can also expect to earn an additional $800-$1200/month in tips plus NATH also offers bonuses for 5 star reviews and commissions for and sales referrals. NATH also offers health care benefits as well as paid time off and parental leave.
Please provide the following
- A statement about any days or hours that you cannot be available (for example, other work commitments)
- Tell us about the best trip or vacation you ever had
Please send your applications directly to [email protected].